Loomis Express is the new kid on the block of courier companies. You might have heard of their owner, TransForce. Or not. I must have heard the name related to three of their companies that I do know. Canpar, Dynamex and ICS Courier. ICS is especially interesting as they courier stuff for everyone in the insurance, financial and banking industry for the cost of a First Class stamp.
The venerable Loomis ground services company was bought by FEDEX and is now known as FEDEX Ground. They do a great job.
My first experience with Loomis Express is a text book course in business communications. What I mean is they should have read an introductory book on business communications.
Notice on door Day 1 with no time specified to give you a clue when they might appear the next day. I knew I would be away the next day which they indicated was their next delivery attempt. I followed the instructions on the door tag and used their web site to reschedule a delivery for today, Day 3.
Notice on door Day 2 with time specified and the PLEASE CONTACT US TO SCHEDULE ANOTHER ATTEMPT with a check mark beside it. I again used their web site to schedule a delivery for today.
This morning, I checked on their web site and they now listed the parcel as undeliverable. I phone and they tell me it is waiting for me to pick up at their depot.
2 problems with that. Not only does it conflict with what the door tag said but nowhere on either the door tag or the web site is their local depot location listed.
Fortunately, I'll be nearby tomorrow morning. I'll pick it up then. Hopefully, without any further complications. Don't bet on it!