NEWS RELEASE
SHAW TO ENGAGE CUSTOMERS IN CONSULTATION PROCESS ON INTERNET USAGE ALLOWANCES
CALGARY, AB (February 8, 2011) – Shaw Communications Inc. announced today that it will invite
customers to participate in consultation sessions to share thoughts on Internet usage allowances
and billing.
“We have been listening to the discussion taking place and determined that we want to hear directly
from our own customers before we roll out any kind of program. Wherever we end up needs to
work first and foremost for our customers,” said Peter Bissonnette, President of Shaw
Communications.
Shaw will conduct customer discussion sessions in all its serving regions in addition to creating
opportunities to contribute feedback online. Customers will be invited to share their ideas with
senior Shaw leaders who will participate in the sessions throughout February and March.
Until this thorough consultation with customers has taken place, Shaw will not implement Internet
usage billing. To date, no Shaw Internet customer has received a bill for any usage based charges.
“Bandwidth is not unlimited and that is the crux of the issue. There are many potential solutions to
this challenge and we’re asking for our customers’ help to build a solution that works for everyone,”
said Bissonnette.
“Our customers choose to use the Internet in different ways and it has become an essential part of
our daily lives,” continued Bissonnette. “We want to build pricing and packaging options that deliver
choice, quality and value to all our customers.”