by SKradiophile » Thu Nov 16, 2017 3:32 pm
Yesterday, I wanted to alter some of the channels I receive from Shaw. This should have been easily done. It was not. After a few attempts on the phone with Shaw including the first person on the end where English was at this point remotely NOT his first language and his attempts were just awful. I hate this but within a minute with him, I asked to speak with someone else. The new person on the line then told me about the new Shaw TV bundle-Small TV. His description of this sounded like it was ideal so I agreed. The first and it turns out remaining flaw in this launch is that it does not recognize any channels under 13-so there was no way to access any of the local stations nor any of the standard US network stations PLUS it did not allow the Weather Network. With no Canadian local stations and no mandatory weather channel (including the local Shaw community channel) I told various Shaw people on four attempts yesterday, then again this morning to fix this or I would go to another source for cable. Last night a Shaw tech rep told me there had been lots of problems like this with Small TV since it began. Long story short-told them to go back to the old package I had and call it a day.