Rogers to pay $200,000 for anti-spam violation

Rogers to pay $200,000 for anti-spam violation

Postby radiofan » Fri Nov 20, 2015 10:49 am

Rogers Media Inc. agrees to pay $200,000 for allegedly violating Canada's anti-spam law

November 20, 2015 – Ottawa–Gatineau – Canadian Radio-television and Telecommunications Commission (CRTC)

The Canadian Radio-television and Telecommunications Commission (CRTC) today announced that Rogers Media Inc. has paid $200,000 as part of an undertaking to resolve alleged violations of Canada's anti-spam legislation (CASL).

An investigation launched by the CRTC's Chief Compliance and Enforcement Officer alleged that Rogers Media failed to comply with various requirements of the law between July 2014 and July 2015. During this period, the company allegedly sent commercial emails containing an unsubscribe mechanism that did not function properly or which could not be readily performed by the recipient.

In addition, in some instances, the electronic address used to unsubscribe was allegedly not valid for the required minimum of 60 days following the sent message. Rogers Media also allegedly failed to honour, within 10 business days, requests from some recipients to unsubscribe from receiving future commercial emails.

As part of the undertaking, Rogers Media will improve its existing compliance program to ensure that its activities are fully compliant with CASL. Since CASL came into force on July 1, 2014, enforcement efforts have resulted in payments of close to $400,000 further to undertakings and issued monetary penalties totalling $1.1 million. These amounts are payable to the Receiver General of Canada.

About the CRTC's enforcement activities

The CRTC assesses complaints submitted to the Spam Reporting Centre that are under its mandate and a number of investigations are currently underway. Canadians are encouraged to report spam to the Spam Reporting Centre. To ensure the CRTC has enough information to conduct an investigation, the report should include the full commercial electronic message (CEM) (including the message's header) and a description of why the CEM is considered to be spam. Information sent to the Centre is used by the CRTC, the Competition Bureau, and the Office of the Privacy Commissioner to enforce Canada's anti-spam legislation.

Read the full release at:
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